Terms & Conditions

These terms apply to work carried out by Braxton's Plumbing & Heating Limited, 42a Hillfoot Road, Romford, RM5 3LL.

Nothing is priced blind. Quotes are given from photos or a site visit. Quotes from photos for general plumbing are free. A quote that needs a site visit costs £45 +VAT, which is deducted from the bill if you accept the quote.

Quotes are usually sent within a couple of hours of the visit, and sometimes up to 24 hours if we're waiting on supplier information.

All prices on this website and in our quotes exclude VAT, which is added at the current rate. "From" prices are starting prices; your quote confirms the actual price.

Heating and boiler fault diagnosis is charged at £90 +VAT.

Our workmanship is guaranteed. Parts are not covered by our guarantee. New boilers carry the manufacturer's warranty, which ranges from 2 to 10 years depending on the boiler.

Working hours are 8am to 5pm. Phones are answered until 10pm; calls after 10pm are returned the next day. Emergency call-outs cover no heat, no hot water and leaks, subject to availability.

Nothing in these terms affects your statutory rights as a consumer.